Shipping Policy

Last updated: 11 August 2025

Where We Ship

We currently ship to:

  • United Kingdom (all regions)
  • International destinations (Europe and Rest of World) 

If your country is not available at checkout, please contact us at jewishmusic@jmi.org.uk.

Order Processing

  • Orders placed by 12:00 local time ship the same business day; orders placed after this cut‑off ship next business day.
  • Business days are Monday–Friday excluding public holidays.

Shipping Options & Delivery Estimates

United Kingdom

  • Tracked 48: £3.95 per order 
  • Tracked 24 (optional upgrade): £4.95 per order

Delivery aims are provided by Royal Mail and are not guaranteed. Weather, network or seasonal volumes can cause delays.

International

Royal Mail International Standard — Delivery aim: Europe 3–5 working days; Worldwide 6–7 working days (https://www.royalmail.com/sending/international/international-standard)

Royal Mail International Tracked / Tracked & Signed — Delivery aim from 3–5 working days (https://www.royalmail.com/sending/international)

Use these services for peace of mind and tracking where available.

  • Royal Mail International Standard – Europe: £10.95 per order
  • Royal Mail International Standard – Rest of World: £11.95 per order
  • Royal Mail International Tracked / Tracked & Signed – Europe: £14.95 per order
  • Royal Mail International Tracked / Tracked & Signed – Rest of World: £16.95 per order

Delivery aims are provided by Royal Mail and vary by destination and service.

Rates, Packaging & Weights

Most JMI items (branded t‑shirts and cotton tote bags) ship as a Small Parcel (≤2kg), which keeps costs low and predictable with Royal Mail’s UK and international services. (https://www.royalmail.com/current-postage-prices) 

We use lightweight, recyclable packaging to reduce cost and environmental impact.

Tracking

Tracking details are emailed automatically when your order ships.

Customs, Duties & Taxes (International)

International customers may be charged import VAT, customs duties and/or handling fees by the destination country’s postal operator or courier. These charges are the recipient’s responsibility and are collected before or upon delivery, in line with UK government guidance. (https://www.gov.uk/goods-sent-from-abroad/tax-and-duty)

Address Accuracy & Delivery Issues

Please ensure your shipping address is correct at checkout. 

  • If a parcel is returned to us due to an incorrect/undeliverable address or non‑payment of import fees, we will refund the item(s) minus the original shipping cost once received back in saleable condition. 
  • If your order is delayed or shows as delivered but you have not received it, contact us at jewishmusic@jmi.org.uk within 7 days of the scan and we’ll help investigate with the carrier.

Partial Shipments

If an item is on pre‑order or back‑order, we may split your order and ship available items first at no extra UK shipping cost. International split shipping may incur an additional charge — we will contact you before dispatch.

Holiday Periods

During peak periods (e.g., November–December), carriers experience higher volumes and deliveries may take longer than the stated aims. Please order early to avoid disappointment. (https://www.royalmail.com/sending/uk/tracked-24) (https://www.royalmail.com/sending/international/international-standard)

Contact

Questions? Email jewishmusic@jmi.org.uk or use our Contact Us form.