Returns & Refund Policy

1. Eligibility for Returns

You may return unused, unworn items in their original condition and packaging within 30 days of delivery. Items must include all original tags and labels.

Non-returnable items include;

• Gift cards 
• Items marked as final sale or customised/personalised

2. How to Start a Return

1. Email us at jewishmusic@jmi.org.uk with:
   • Your order number
   • The item(s) you wish to return
   • Reason for return (optional but helpful)
2. We’ll reply with a **return authorisation** and instructions.

3. Return Shipping

UK customers

• You are responsible for return postage unless the item is faulty or we made an error.
• We recommend using a **tracked service** and keeping proof of postage.

International customers

• You are responsible for return shipping and any customs fees.
• Please mark the parcel as “Returned Goods” to avoid extra charges.

4. Refunds

Once we receive and inspect your return, we’ll process your refund to your original payment method within 5–7 business days. Original shipping costs are **non-refundable**, except where the return is due to our error or a faulty item.

5. Exchanges

We currently do not offer direct exchanges. If you need a different size or colour, please return the original item for a refund and place a new order.

6. Faulty or Incorrect Items

If you receive a faulty or incorrect item, email us at jewishmusic@jmi.org.uk within 7 days of delivery. We’ll cover return postage and send a replacement or issue a full refund.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

• Check with your bank or card provider.
• Contact us at jewishmusic@jmi.org.uk if the issue persists.

8. Contact Us

Questions? Email jewishmusic@jmi.org.uk or use our Contact Us form.

Tip: Always keep your proof of postage until your refund is confirmed.